Managing your healthcare has never been easier, thanks to the VCU Health Patient Portal. Whether you need to view test results, communicate with your care team, schedule appointments, or pay medical bills, the portal offers secure, convenient access to your medical information—anytime, anywhere.
This article covers everything you need to know about the VCU Patient Portal, including how to register, log in, and answers to frequently asked questions (FAQs).
VCU Health Patient Portal
The VCU Health Patient Portal, powered by MyChart, is a secure online platform that allows patients to:
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View and manage medical records
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Schedule and manage appointments
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Request prescription refills
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View lab results and imaging reports
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Message healthcare providers
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Pay medical bills online
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Conduct telehealth visits
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Access vaccination and immunization records
The portal is available to all patients receiving care from VCU Health providers and facilities.
How to Register for the VCU Health Patient Portal
Registering for the VCU Patient Portal is a straightforward process. Here’s how to get started:
1. Get an Activation Code
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After an appointment at VCU Health, you’ll receive an email with a MyChart activation code.
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If you didn’t receive an activation code, you can request one online at the portal’s sign-up page or by contacting your provider’s office.
2. Visit the Portal Website
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Click on “Log in to MyChart”, then select “Sign Up Now” under the login fields.
3. Enter Your Activation Code
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Input your activation code, ZIP code, and date of birth as requested.
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If you don’t have an activation code, click “Sign Up Online” to verify your identity using your personal information.
4. Create Your Account
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Choose a unique username and a strong password.
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Set up your security questions for account recovery.
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Review and accept the Terms and Conditions.
5. Confirm Your Email and Phone Number
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Verify your contact information to receive important updates, reminders, and alerts.
Once completed, you’ll have immediate access to your VCU Health Patient Portal account.
How to Log In to the VCU Patient Portal
If you already have a portal account, follow these steps to log in:
Steps to Log In:
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Click “Log in to MyChart.”
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Enter your username and password.
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Click the “Sign In” button.
Alternatively, you can access the portal through the MyChart mobile app on your smartphone or tablet for even more convenience.
Forgot Username or Password?
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If you forgot your login information, click on “Forgot Username?” or “Forgot Password?” links on the login page.
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Follow the instructions to recover your account.
Download the MyChart Mobile App
Accessing your health information on the go is easy with the MyChart mobile app:
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iPhone Users: Download the app from the Apple App Store.
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Android Users: Get it from the Google Play Store.
Features of the MyChart App:
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Face ID or fingerprint login
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Telehealth visits
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Appointment scheduling and reminders
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Mobile notifications for test results and messages
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Easy prescription refill requests
Once installed, simply search for “VCU Health” within the app and log in using your portal credentials.
Frequently Asked Questions (FAQs)
1. Is there a fee to use the VCU Patient Portal?
No, using the VCU Health Patient Portal is free for all VCU Health patients.
2. Who can create an account?
Patients aged 18 or older can create their own accounts. Parents or guardians may request proxy access for children under 18 or for adult patients who need assistance.
3. What if I didn’t receive an activation code?
If you didn’t receive a code, you can:
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Request one online via the portal sign-up page
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Call your healthcare provider’s office
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Contact the MyChart Support Desk
4. Can I view my test and lab results?
Yes! Most test results are released to the portal within a few hours of your provider reviewing them. Some sensitive results might be shared only after your doctor has discussed them with you.
5. Can I message my healthcare team through the portal?
Yes, you can send secure messages to your providers. Response times may vary, but you can usually expect an answer within 1–3 business days.
6. How can I request a prescription refill?
You can request prescription renewals through the “Medications” section in your portal account.
7. Can I pay my medical bills using the portal?
Absolutely. Billing statements can be viewed and paid securely through the Billing section of the portal.
8. How do I reset my password?
Click “Forgot Password?” on the login page and follow the prompts to reset your password securely.
9. Can I schedule or cancel appointments online?
Yes. Through the portal, you can:
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Schedule appointments with primary care and some specialists
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Cancel or reschedule existing appointments
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Receive appointment reminders
10. Is the VCU Patient Portal secure?
Yes, the portal uses the latest encryption technology and security protocols. It complies with all HIPAA privacy laws to ensure your health information is protected.
11. What should I do if I lock myself out of my account?
If your account is locked after multiple failed login attempts, call the MyChart Support Desk at 1-866-627-2828 for assistance.
12. Can I access records for my children?
Yes. Parents and guardians can request proxy access to manage the health information of minor patients under their care.
Conclusion
The VCU Health Patient Portal provides a safe, convenient way for patients to stay connected with their healthcare team and manage their medical information. Whether you’re viewing test results, scheduling appointments, requesting medication refills, or handling medical bills, the portal makes healthcare management simple and accessible.
If you haven’t signed up yet, visit www.vcuhealth.org/patient-portal and create your account today. Managing your healthcare has never been easier, and with 24/7 online access, you are empowered to take charge of your health whenever it’s convenient for you.
For technical support or questions about the portal, call the MyChart Support Desk at 1-866-627-2828.