In today’s digital age, managing your healthcare has never been easier. Kaleida Health, Western New York’s largest healthcare provider, offers a secure and user-friendly patient portal that allows patients to access their medical records, schedule appointments, and communicate with their care team—all from the comfort of home. Whether you’re receiving care at Buffalo General Medical Center, Oishei Children’s Hospital, or another Kaleida Health facility, the MyKaleida Patient Portal ensures you stay connected to your health journey.
In this article, we’ll explore how to register, log in, use the portal’s features, and answer common FAQs.
Kaleida Health Patient Portal
The MyKaleida Patient Portal is an online platform that provides 24/7 access to your personal health information. Designed to enhance patient experience, the portal supports better communication between patients and healthcare providers across the Kaleida Health system.
Key Features:
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View lab results and medical records
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Securely message your care team
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Schedule or request appointments
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Request prescription refills
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Access billing and insurance information
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Download visit summaries and discharge instructions
Whether you’re managing a chronic condition or recovering from surgery, the portal helps streamline communication and centralize your care data.
How to Register for the MyKaleida Patient Portal
To access the portal, you must first create an account. There are two primary ways to register:
Option 1: Self-Enrollment (Online Registration)
You can self-enroll if you’re over 18 and have visited a Kaleida Health facility.
Steps:
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Visit the registration page:
👉 https://mychart.kaleidahealth.org -
Click “Sign Up Now.”
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Provide required information:
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Name
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Date of birth
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Zip code
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Email address
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Last four digits of Social Security Number or medical record number (MRN)
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Follow the prompts to create a username, password, and set up security questions.
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Verify your identity via email or phone code.
Once complete, you’ll gain immediate access to your MyKaleida account.
Option 2: In-Clinic Registration
During your next appointment, ask the receptionist or staff member to send you an invitation email. This includes a secure activation link to help you create your account
How to Log In to the Kaleida Health Patient Portal
Once you’ve registered:
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Visit the login page:
👉 https://mychart.kaleidahealth.org -
Enter your username and password.
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Click “Sign In.”
If two-factor authentication is enabled, a code will be sent to your registered email or phone number. Enter it to complete the login process.
You can also download the MyChart app (by Epic Systems) and select Kaleida Health as your provider to log in on mobile devices.
Portal Features & Tools
The MyKaleida portal offers robust features to help manage your healthcare:
1. Medical Records
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View lab results, radiology reports, and pathology.
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Review discharge summaries, allergies, and immunization records.
2. Messaging
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Securely communicate with your provider for follow-ups or non-urgent questions.
3. Appointments
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View upcoming and past visits.
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Schedule primary care appointments or request specialty consults.
4. Medications
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View current prescriptions.
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Request medication refills directly through the portal.
5. Billing
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View statements.
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Make payments.
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Update insurance information.
6. Proxy Access
Parents or caregivers can access loved ones’ records (with appropriate consent), making it easier to manage a child’s or elderly family member’s healthcare.
Frequently Asked Questions (FAQs)
Q1: Who can use the MyKaleida Patient Portal?
A: Any patient age 18 or older who has received care at a Kaleida Health facility can sign up. Pediatric proxy access is available for children
Q2: Is there a mobile app?
A: Yes. Download the MyChart app on iOS or Android. When prompted, select Kaleida Health as your provider to log in with your MyKaleida credentials.
Q3: What if I forget my password or username?
A: Go to the login page and click “Forgot Username?” or “Forgot Password?” Follow the prompts to recover your account securely.
Q4: How quickly are test results available in the portal?
A: Most test results are available within 24–72 hours after being finalized. Some may be delayed until your provider reviews them.
Q5: Can I message my provider for urgent issues?
A: No. Portal messaging is for non-urgent matters only. For emergencies, call 911 or go to the nearest emergency room.
Q6: How do I request proxy access for a family member?
A: You can request proxy access by visiting https://www.kaleidahealth.org or asking during your next appointment. You’ll need to complete a proxy authorization form.
Q7: Is the portal secure?
A: Absolutely. The MyKaleida portal uses encryption, two-factor authentication, and HIPAA-compliant protocols to ensure your data is private and secure.
Q8: Can I cancel or reschedule an appointment through the portal?
A: Yes. Log in to view your upcoming appointments and choose to cancel or reschedule as needed. Some restrictions may apply for specialty care.
Q9: How can I update my contact or insurance information?
A: Go to the Profile or Billing section of your portal account to edit your details.
Contact & Support
If you experience technical issues or need assistance:
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Kaleida Health IT Support:
📞 716-859-7777 -
Email Support: Available through the portal messaging system
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Website: https://www.kaleidahealth.org
Final Thoughts
The Kaleida Health Patient Portal (MyKaleida) empowers patients by offering instant access to critical health information and convenient tools to manage care online. From lab results to appointment scheduling, the portal reduces administrative burden and enhances communication between patients and providers.
By registering for the portal, you’re taking an important step toward proactive, patient-centered care. Whether you’re monitoring chronic conditions, reviewing recent tests, or messaging your care team, the portal keeps you informed and engaged every step of the way.
Sign up today and experience the future of healthcare—secure, connected, and patient-focused.