Dartmouth Hitchcock Patient Portal

As healthcare becomes more digitized, patients are gaining more control over their care through secure online tools. The Dartmouth Hitchcock Patient Portal, known as myDH, is an innovative platform that empowers patients to manage their health from anywhere, at any time.

Whether you’re reviewing lab results, sending a message to your doctor, or scheduling a follow-up appointment, myDH provides seamless access to your health information in one convenient location. In this guide, we’ll walk you through the portal’s features, how to register, log in, and address the most frequently asked questions.

Dartmouth Hitchcock Patient Portal

myDH is the official patient portal for Dartmouth Health, which includes Dartmouth Hitchcock Medical Center and affiliated locations throughout New Hampshire and Vermont. It offers patients a secure online experience where they can:

  • View and manage medical records

  • Schedule or request appointments

  • Access test results

  • Communicate with their care team

  • Refill prescriptions

  • Handle medical bills

  • Manage care for family members (with permission)

myDH is available via web browser and through the MyChart app, making it easy to stay connected to your care wherever you are.

Key Features of myDH

Here are some of the top services offered through the Dartmouth Hitchcock Patient Portal:

✅ Medical Records Access

  • View visit summaries, immunizations, medications, allergies, and test results.

  • Download or print health information for your records.

✅ Messaging with Providers

  • Send secure messages to your care team.

  • Ask follow-up questions or clarify instructions after your appointment.

✅ Appointment Scheduling

  • Schedule, cancel, or reschedule appointments online.

  • View upcoming visits and receive reminders.

✅ Test Results

  • Access lab results and imaging reports as soon as they’re released.

  • Learn more about your results through in-portal explanations.

✅ Prescription Refills

  • Request prescription renewals.

  • View active medications and instructions.

✅ Bill Pay

  • Pay hospital and provider bills online.

  • View statements and track payment history.

✅ Proxy Access

  • Manage care for children or adult dependents with permission.

  • Useful for parents, caregivers, or legal guardians.

How to Register for the Dartmouth Hitchcock Patient Portal

There are a couple of ways to register for myDH depending on whether you received an activation code or are signing up independently.

Option 1: Register with an Activation Code

If you received an activation code during your visit or via email:

  1. Visit the portal: https://mydh.org

  2. Click “Sign Up Now” under “New User?”

  3. Enter your activation code, zip code, and date of birth.

  4. Create a username and password.

  5. Select security questions for account recovery.

  6. Agree to the terms and conditions, then click “Submit.”

Once registered, you’ll have full access to your medical dashboard.

Option 2: Sign Up Without an Activation Code

If you don’t have a code, you can still create a myDH account:

  1. Visit https://mydh.org

  2. Click “Sign Up Now” under “New User?”

  3. Choose the “Sign up online without a code” option.

  4. Enter your name, date of birth, address, and other identifying details.

  5. Complete identity verification (often using third-party questions).

  6. Once verified, set up your username, password, and security questions.

You’ll receive a confirmation once your account has been created.

How to Log In to myDH

After registration, accessing your account is simple.

Steps to Log In:

  1. Go to https://mydh.org

  2. Enter your username and password.

  3. Click “Sign In”.

  4. If prompted, complete two-step verification (usually via text or email).

Once logged in, you’ll arrive at your personalized health dashboard.

Access myDH on Mobile

The myDH portal is powered by Epic’s MyChart and available via mobile app for convenience on the go.

To Get the App:

  1. Download the MyChart app from the App Store or Google Play.

  2. Open the app and select Dartmouth Health (myDH) as your provider.

  3. Log in with your myDH credentials.

  4. Enable biometric login for future access (e.g., Face ID or fingerprint).

Frequently Asked Questions (FAQs)

Q1: Is there a cost to use myDH?

A: No, myDH is a free service for all Dartmouth Health patients.

Q2: Can I access my child’s or parent’s records through myDH?

A: Yes, you can request proxy access to manage the health information of a child, elderly parent, or dependent adult. Contact the patient’s provider to set this up.

Q3: I forgot my password. What do I do?

A: Click “Forgot password?” on the login page. You’ll be guided through a reset process via email or text verification.

Q4: How soon will my test results appear in myDH?

A: Most results are posted within 24 to 72 hours after your provider reviews them. Some may appear automatically sooner depending on your preferences.

Q5: What should I do if my personal information is incorrect?

A: Log in to your account and go to Profile > Personal Information to make updates. For changes to insurance or legal name, contact your provider’s office directly.

Q6: Can I use myDH if I’m not a current patient?

A: You can create an account, but full access (like messaging and test results) typically requires an established care relationship with a Dartmouth Health provider.

Q7: What is two-factor authentication and why is it used?

A: It’s an extra layer of security requiring both your password and a verification code sent to your device. This helps protect your sensitive health data from unauthorized access.

Q8: How do I contact myDH support?

A: For technical issues, call myDH support at 603-650-0499 or email mydh@hitchcock.org. Support is available Monday–Friday during business hours.

Security and Privacy

myDH is fully HIPAA-compliant and uses high-level encryption to ensure the privacy of your medical data. You can further secure your account with:

  • Strong password creation

  • Biometric login (mobile)

  • Two-factor authentication

Always remember to log out after using the portal on shared devices.

Final Thoughts

The Dartmouth Hitchcock Patient Portal (myDH) gives you greater control, convenience, and transparency in managing your healthcare. From accessing medical records and test results to messaging your doctor and paying bills online, it streamlines your experience with Dartmouth Health.

If you haven’t signed up yet, visit https://mydh.org and create your account today. It’s free, secure, and designed with your care in mind.