In today’s digital-first healthcare environment, patient portals are becoming essential for managing medical care efficiently. One of the most intuitive and secure platforms available is the Mochi Patient Portal. This portal is designed to provide patients with round-the-clock access to their health records, communication with healthcare providers, appointment scheduling, and much more.
This comprehensive guide will walk you through everything you need to know about the Mochi Patient Portal, from registration and login steps to core features and frequently asked questions.
Mochi Patient Portal
The Mochi Patient Portal is a cloud-based, HIPAA-compliant platform that allows patients to actively manage their healthcare information. Mochi is often used by behavioral health clinics, therapy providers, and private practices, offering tools that simplify patient engagement and streamline communication between providers and patients.
Key highlights include:
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Secure messaging with your provider
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Access to clinical notes and treatment history
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Online appointment scheduling
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Digital intake forms and consent documents
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Billing and payment features
Whether you are attending therapy sessions, psychiatric appointments, or general wellness checkups, the Mochi Patient Portal serves as your digital companion in managing care.
How to Register for the Mochi Patient Portal
Before you can access your medical records or communicate with your provider via the portal, you’ll need to register. Registration is simple and typically initiated by your healthcare provider.
Step-by-Step Registration Process
1. Receive the Invitation Email
Once you become a patient with a provider who uses Mochi, you will receive an invitation email titled “Welcome to Mochi”.
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The email will include a link to create your portal account.
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Make sure to check your spam or promotions folders if you don’t see it in your inbox.
2. Click the Registration Link
Click the link in the invitation email. You will be directed to the Mochi registration page.
3. Create Your Account
You’ll be asked to:
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Create a username (usually your email)
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Set a secure password
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Provide basic personal information, such as your name and date of birth
4. Accept the Terms and Conditions
Review and accept the privacy policy and terms of use to finalize your registration.
Once completed, you’ll be able to log in to your Mochi Patient Portal from any device.
How to Log In to the Mochi Patient Portal
Once registered, logging into the Mochi Patient Portal is quick and easy.
Step-by-Step Login Instructions
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Go to the Official Login Page:
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Enter Your Credentials:
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Email address (your username)
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Password
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Click “Log In”
Once inside, you’ll be taken to your personalized dashboard, where you can manage appointments, complete forms, message your provider, and view treatment notes.
If you forget your password, click “Forgot your password?” on the login screen to reset it.
Key Features of the Mochi Patient Portal
Here are some of the standout features of the portal and how they benefit you:
✅ 1. Secure Messaging
Send and receive private, HIPAA-compliant messages to and from your provider. Whether you have a question about your session, need a medication refill, or want to check on a bill, it’s all available via chat.
✅ 2. Appointment Management
You can:
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Book new appointments
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View upcoming and past visits
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Cancel or reschedule as needed
Automated reminders ensure you don’t miss your sessions.
✅ 3. Access to Clinical Notes
Many providers using Mochi allow you to view session summaries, diagnostic details, and other clinical notes directly from the portal.
✅ 4. Digital Forms & Consents
Say goodbye to paper forms. Intake forms, consent forms, and surveys can be completed online before your visit.
✅ 5. Billing & Payments
Easily pay for sessions or view invoices directly in your portal. You may also be able to store a payment method for quicker transactions.
✅ 6. Document Sharing
Download and upload important documents, such as referral letters or previous records, through the secure document section.
Frequently Asked Questions (FAQs)
Q1: What if I didn’t receive a registration email?
If your provider uses Mochi and you haven’t received a registration invitation:
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Check your spam/junk folder.
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Make sure your provider has your correct email address.
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Contact your provider’s office to have the invite re-sent.
Q2: Can I access Mochi from my phone or tablet?
Yes! The Mochi Patient Portal is mobile-responsive and works well on smartphones and tablets via any modern web browser (e.g., Chrome, Safari).
Q3: Is my information safe and private?
Absolutely. Mochi is HIPAA-compliant and uses industry-standard encryption to keep all patient data secure and private.
Q4: What if I forgot my password?
On the login page, click “Forgot your password?”. Enter your email, and you’ll receive a reset link to create a new password.
Q5: Can I update my personal or insurance information?
Yes. Navigate to your profile section to update your address, phone number, or insurance details. For major changes, it’s a good idea to notify your provider directly.
Q6: Can I use the portal for a family member?
Currently, Mochi does not support proxy access for another person’s account (such as a child or spouse) unless your provider manually configures this. Contact your provider for specific instructions if you’re managing care for someone else.
Q7: What should I do if I have a technical issue?
Most technical issues can be resolved by:
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Refreshing the browser
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Clearing your browser’s cache
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Trying a different browser or device
If problems persist, contact your provider’s office or use Mochi’s support chat (if enabled) on the portal login page.
Final Thoughts
The Mochi Patient Portal is a powerful digital tool that simplifies healthcare management. Designed with ease of use and privacy in mind, it gives you greater control over your treatment experience—whether you’re attending therapy, psychiatric appointments, or any behavioral health service.
From scheduling and billing to messaging your provider and accessing notes, Mochi ensures that your healthcare is truly in your hands. If your provider uses Mochi and you haven’t yet signed up, ask for an invitation and start taking advantage of everything the platform has to offer.